These holidays are packaged by Geoinsite trading as Illawarra Walks, 16 Cullen Dr, Kiama Downs NSW 2533, Australia, (ABN 94 148 028 988) hereafter referred to as Illawarra Walks. Component services such as accommodation, meals, transport, sightseeing etc. Illawarra Walks does not accept liability for the actions or service standards of these subcontractors.

  1. Inclusions: Accommodations described are typical but not specific and may change from time to time. Breakfast, lunch and Dinner will be provided.
  2. Acceptance: your booking becomes valid after Illawarra Walks has received both your deposit as specified and your completed booking form and you have received a confirmation letter from us. A person making a group booking is presumed to have authority from other group members to act on their behalf. We reserve the right to refuse to accept a booking based on the information revealed to us. If you are unsure about your suitability for your preferred trip please ask.
  3. Minimum and Maximum numbers: self-guided walking holidays are independent and operate without a guide. They require a minimum of 2 people booking together, also we have a maximum of 6 persons per trip, this is for safety and logistical reasons. Guided group trips require minimum numbers to operate and this varies from trip to trip. We may elect, at our discretion, to operate trips with small numbers. If numbers are particularly low, we may also elect to operate the trip with just one guide.
  4. Single rooms: our standard advertised prices are based on two people sharing a room. Single rooms may be available upon payment of an additional single supplement fee. Triple rooms are not available. Solo travelers are welcome on guided group trips. On guided group trips, if you wish to share a room, we will try to find a roommate of the same sex. Allocations will be made in the order bookings are received. If there is no one for you to share with, or if you prefer a single room, you must pay the single supplement fee.
  5. Illawarra Walks may alter your trip if necessary: Illawarra Walks reserves the right to alter trip itineraries at any time to ensure satisfactory operation of trips. Reasons could include but are not limited to weather, walking track or national park closures, road conditions, change of suppliers, availability of meals, fuel, other transport etc.
  6. If Illawarra Walks cancels your trip: if we have to cancel a guided group trip we will advise you at least 30 days before departure. If we have to cancel a trip before it has commenced, for any reason whatsoever, we will offer you the choice of either:
    1. transferring to a different date or different trip, or
    2. accepting a full refund of any monies paid.
  7. If you want to alter or cancel your trip:
    1. You may change your trip starting date or transfer to another trip, provided that:
      • you advise us in writing more than 30 days prior to departure
      • you pay a non refundable $150 administration fee (per booking)
      • all other monies held by us will be applied to the new date/trip
      • your new date/trip is within 12 months from the date you advised us of the change
    2. If you wish to cancel your trip and are not able to transfer to another trip as outlined above, we will charge the following amounts per person for estimated losses from the date we receive your written cancellation:
      • more than 30 days before departure, $300 per person
      • between 29-14 days before departure, 50% of trip price
      • between 13-8 days before departure, 80% of trip price
      • 7 days or less before departure, 100% of trip price
    3. No refunds will be given for unused services after the trip starts. If payments are not received by the due dates we reserve the right to cancel your booking.
  8. Price increases: whilst the brochure content is correct at the time of going to print, we reserve the right to change any of our published prices. If there is a significant change we will notify you more than 30 days in advance of your trip and give you the option of accepting the change or obtaining a refund.
  9. Tour guides: on guided tours, our guides are experienced mature people who take their responsibilities seriously. They are responsible for all aspects of the walking holiday including group safety, enjoyment and satisfactory operation of the trip. They have authority to do whatever is necessary to achieve these objectives, including not allowing you to participate in specific walks for the overall safety and/or interests of the group. You agree to abide with the guides’ decisions.
  10. Your responsibility: it is your responsibility to read the Illawarra Walks brochure thoroughly and choose a trip within your ability. You must be fit enough to walk several days in a row, several hours per day. The route could include rough tracks, sand, steep ups and downs, heavy rain, strong winds, high or low temperatures. It is also your responsibility to bring suitable clothing & footwear and tell us of any relevant medical conditions or special diet requirements at the time of booking. We may not be able to supply your preferred diet. On self-guided trips, you must prepare carefully for each walk, paying particular attention to the comprehensive notes supplied. It is your responsibility to behave sensibly on the walk and not take risks. Stay on marked trails or roads. You acknowledge that you have the appropriate skills necessary to follow written directions. You are responsible for your own conduct during the trip and agree to indemnify Illawarra Walks against any consequent liabilities you may incur. On guided trips, you agree to follow the directions of the tour guide/s. If you are over 80 years of age, we request that you provide us with a note from your doctor to say that you are fit enough to undertake the walk you are booking with us.
  11. Assumption of risk: you acknowledge that you have read and understand these booking conditions, and realize that Illawarra Walks holidays have greater risks than normal, because of remoteness from medical assistance, possible roughness of paths, steep ascents and descents, changeability of local conditions including physical exertion required, potential extremes of hot or cold or wet weather, transport delays and personal injury or illness. You acknowledge that your choice of this trip is partly because of its greater risks than normally occurring at home or work, and your subsequent satisfaction to be gained from your effort expended. You also acknowledge that walking tracks and/or national parks may be closed from time to time for various reasons including extreme weather events, and that you may not be able to walk on these days.
  12. Release and waiver of liability: you agree to release Illawarra Walks, its employees and representatives from all cost, liability, loss or damage incurred or suffered by you directly or indirectly during the trip, unless caused by our willful negligence or wrongful act. You agree to not make any claim or seek any compensation from Illawarra Walks, its employees and representatives for any cost, liability, loss, injury or damage incurred or suffered by you as a result of your participation in this trip. Smoking is not permitted on the bus, or in accommodation being used by tour operator at the time that a trip is being conducted.
  13. Insurance: we recommend that you have adequate insurance against potential losses, damage or injury, including cancellation costs and loss of luggage. You can purchase insurance at a substantially discounted rate via a link in the ‘Insurance’ section below. Note that Illawarra Walks charges a cancellation fee.
  14. Payments: all prices are in Australian dollars and payment may only be made in Australian dollars. A deposit of $250 per person is payable at time of booking. Balance payments are due 30 days prior to your trip.
  15. Documentation: after your deposit and booking form have been received we will send you a Fact Sheet with information on reaching the start/finish of the trip, suitable clothing, footwear and other essential information. After your trip has been paid for in full we will send you an Info Kit, including maps, information booklets and final notes. This kit can be mailed to any Australian address for free, to New Zealand for $30 or any other country for $50.
  16. Complaints: we want to provide you with an enjoyable walking holiday, but no matter how careful we are, things might sometimes go wrong. We’d like to have complaints remedied as quickly as possible. If you have a difficulty or complaint during your trip please immediately bring it to the notice of your accommodation host or guide. He/she will be interested in your welfare and should be able to provide a remedy so you can continue to enjoy your trip. If the problem cannot be resolved, contact Illawarra Walks immediately by phone/email. If necessary, independent arbitration can be sought through NSW Tourism Industry Council after your trip.
  17. Jurisdiction: this agreement and the rights and responsibilities of the parties will be construed and take effect in accordance with and be governed by the laws of New South Wales.
  18. Hazardous Animals: During the hotter months, certain animals and insects may become issues when walking with a guide or alone. So we strongly urge caution during these times (especially on self-guided walks). A first aid kit will be required for these times.